E-mail problem in registro.br

[rodrigmeira]

I’m facing an issue. Recently, I created a website for a client who already had a domain purchased through registro.br. To upload my site to their domain, I first uploaded the site through Netlify, where I managed to get the DNS and set Netlify’s DNS on their domain at registro.br. After doing this, the site went live, but a problem occurred: their email, which is hosted by registro.br, stopped working. And when they take the site down, the email starts working again. How can I solve this?

[dig]

You might find this support guide useful @rodrigmeira

[Support Guide] How can I receive emails on my domain?

Last reviewed by Netlify Support: March 2022 That’s a really common question! Netlify does not provide email service. But no worries! You can choose a service yourself, and then set up the DNS records required by that email provider at Netlify. Note that these instructions are primarily for folks who are using Netlify’s DNS Hosting. Any mail provider should work with our DNS hosting, from major ones like GSuite and Outlook to your own mail server. Some specific services customers have report…

[rubenskuhl]

registro.br doesn’t provide email service. What you will need to do is make the same DNS record configuration that was previously configured at registro.br in Netlify’s DNS service to recover e-mail service.