Custom domain not getting redirected

My domain is and works
but does not work.

Under the Domain tab, Custom domain tab i have set as primary domain and added as an alias.

Anyone aware of the issue?

hi there, i think it just needed some extra time:

Hi Perry,

I am still not able to get the site running with
Attached the screenshot herewith.


Hi, @stimils2. There are a couple of issues causing this.

Issue 1

First, there is an inactive DNS zone for this custom domain at Netlify here:

However, the DNS zone is inactive and that will prevent us from being able to create or update SSL certificates for this custom domain.

There is more information about how to detect and fix this type of issue in this support guide:

Issue 2

The second issue is that the www subdomain ( doesn’t point to Netlify at all:

$ dig +noall +answer

; <<>> DiG 9.10.6 <<>> +noall +answer
;; global options: +cmd

I make the query above and no response is returned. There are instructions about how to create a CNAME record for www here:

Both issues will need to be resolved before we can host the site at and provision an SSL certificate for that subdomain.

If there are any questions about how to resolve this (or anything else), please let us know.