Hi Kevin, and sorry to be slow to get back to you.
Nobody on our staff is a python expert, and Hillary gave you our best guidance on debugging this yourself - did you read through her articles and try for instance building in our build image, as several of those docs suggest, to self-debug? I can also see that you use our legacy older build image called xenial in both logs, so you might try upgrading to the more recent one described here:
In the end, I think the most helpful thing I can tell you is that our staff are are only looking to guide you in debugging - not do the debugging for you - so while I can see the loglines you quoted and agree that there is something wrong in the module loading, my next steps would be to start googling error strings - which presumably you’ll be better suited to do since you are a python expert 
Hope that helps you debug further!