The pages should appear identical to first-time visitors but once you’ve visited it in Safari you’ll only see a cached version of what you first saw. I’ve added a line of text so you can see it for yourself.
Our support team can tell you for certain if you send us the x-nf-request-id header for the incorrect response.
In order to troubleshoot this, we need to be able to track the HTTP response with this issue. The simplest way to do this is to send us the x-nf-request-id header which we send with every HTTP response.
There more information about this header here:
If that header isn’t available for any reason, please send the information it replaces (or as many of these details as possible). Those details are:
the complete URL requested
the IP address for the system making the request
the IP address for the CDN node that responded
the day of the request
the time of the request
the timezone the time is in
If you prefer, a HAR file recording of the incorrect response will also contain that information (including the x-nf-request-id and all the other details above as well). Please feel free to send the HAR file if you prefer.
If there are any questions we are happy to answer.
As far as how it was fixed, only you have had access to the information required to answer that. If you share that information with me, I would be happy to take a look though.
To troubleshoot I must be able to reproduce the issue or have detailed information from a reproduction. As you were able to reproduce it and we were not able to do so, we would need the information from your reproduction (for example the HAR recording of the issue) in order to be able to determine the root cause.
If there are other questions or concerns, please let us know.
I’ve still been unable to reproduce the issue since it stopped occurring on January 6. (From December 18 to January 6 we saw a 0% success rate with the cache clearing in Safari, as was shown in my screen recording above. From January 6 to January 8 we’ve had a 100% success rate.)
I’ll continue monitoring it and if the issue ever crops back up I’ll try getting a HAR recording in here. Thanks!