Hi, @hineko. Did you try the troubleshooting steps in the support guide linked to above? The guide below:
If not, would you please perform the checks in that guide. If you have read the guide, would you please provide the details requested in that guide, quoted below:
- The URL for your live form as you want visitors to use it
- The URL of your deployed html form. In case you have a javascript form, we need to literally be linked to the html version you’ve deployed, as mentioned above (look for “pure javascript form”)
- The form name that you’ve set and that shows in our UI (if it shows in the UI)
- Any errors or logs from the Netlify build logs, dashboard or browser developer console
- Description of anything you have tried that did or didn’t help or make things better/worse
If you would please send us those details above, we’ll take a look and let you know what we find.