Hello Support team, I am experiencing an issue where users can’t confirm/verify their account through a link. It was all working until yesterday (it seems) - today at 4:38 AM I am seeing first user that didn’t confirm. The last build happened on Nov 14 at 7:38 PM. When I test this, and get a ver…

Nothing changed and it started to work. Users are able to verify themselves. I would still love to know what might have been the issue please. Nothing in the status suggests that there was any issue with identity. Netlify Status Welcome to Netlify's home for real-time and historical d…

Hey there, @Sotak :wave: Thanks so much for reaching out! I shared this with the Support Team, and we don’t see a specific issue that would have caused this to stop. That being said, if this comes up again please let us know! Additional context around what the function is doing, the function file, …

Hi Hillary, The function wasn’t even triggered, I have spent a fair amount of time trying to debug it, but all the other systems triggered in that function worked just fine. I even tried an empty function with just console.log. It did not work. It kind of worries me, I didn’t do anything on my en…

I checked our logs and we saw the following: I can see that for each of the triggered webhooks, we tried thrice before resulting in a failed response. Each of those 3 attempts threw a 403 error - which we don’t know why. 403s are usually returned if you try to access those event-driven functions d…

Thank you Hrishikesh, I am seeing first registration that has not been verified at 4:38 AM (16 hours ago) and the first when it started working was at 2:56 PM (6 hours ago) it seems. I tested on my own at 11:09 AM (9 hours ago) and 11:24 AM (9 hours ago) - this is when clicking the verification l…

Hey @Sotak , Thanks for that. Could we also ask what timezone are those timings in?

Hi @Sotak , I did some more checks, but the “cause” of this remains unknown. I can see that the request was received, and the response of a failure was sent, but as to why it failed in the first place, there’s no information. Did this only happen with event functions, or did you also see this happe…

Thank you, I did want to debug this and have been testing this by adding a console log in the function at the very first line, but it did not get triggered (this was when it wasn’t working). I believe the other functionality like login worked well, but the identity-signup when the user wanted to ve…

Unfortunately, at this stage it looks like there’s little to nothing that we can do. Our logs claim the function was invoked (but these could have been some other invocations), but nothing got logged in the function console; there was an error 422 thrown. In most common cases, it happens because the…

Identity-signup function not being triggered when verification link used - 422

Support

hrishikesh January 30, 2022, 12:22pm 16

Hey @aoloo,

Do we have a site name to check?

EDIT: Please continue in your own thread here:

Topic		Replies	Views
422: Failed to handle signup webhook Support identity , lambda-functions	23	3323	February 2, 2022
422 on identity-signup webhook Support identity , lambda-functions	8	1924	January 30, 2022
Error: Failed to handle signup webhook Support identity	5	2285	January 30, 2022
422 on Identity Signup Support identity , lambda-functions	1	975	February 13, 2022
Identity-signup function is not being triggered Support identity , lambda-functions	30	2708	January 28, 2022

Identity-signup function not being triggered when verification link used - 422

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