Form is not being recognised

[luke]

Hi, @j4vmc. I do understand you cannot have a faulty form deployed on the production site. That being said, this form was deployed, correct?

If so, what is the deploy id for the deploy with this form and what is the path (the path portion of the URL) where the form HTML can be found?

Our troubleshooting guide for forms is here:

[Support Guide] Form problems, form debugging, 404 when submitting

Last reviewed August 2023 Please give these debugging tips a try before making a new post. If none of the suggestions work, please include the information that we request at the end of this guide in the new post that you create. Thank you! Why use Forms? Forms are one of the most useful parts of modern websites because they allow us to capture input from our visitors. There are many ways to use forms: contact forms, such as contact forms and sign-up forms. Seeing as there are many types of fo…

The two “must haves” for form troubleshooting are:

1. The URL for your live form as you want visitors to use it
2. The URL of your deployed html form. In case you have a javascript form, we need to literally be linked to the html version you’ve deployed, as mentioned above (look for “ pure javascript form ”)

If you send us the deploy id for the deploy in question plus the path to the form, we can piece together the URL. You can also send us the site subdomain (or API key) plus the day/time/timezone of the deploy to identify the deploy if you don’t have the deploy id handy.

We look forward to testing the form and if there are other questions for us, please let us know.