# \#billing **URL:** https://answers.netlify.com/tag/billing/167.md [Latest](https://answers.netlify.com/latest.md) · [Categories](https://answers.netlify.com/categories.md) · [Tags](https://answers.netlify.com/tags.md) --- ## [Account blocked — "Account credit usage exceeded" despite credits availabl](https://answers.netlify.com/t/account-blocked-account-credit-usage-exceeded-despite-credits-availabl/172489)
**Author:** [@Tora](https://answers.netlify.com/u/Tora)\ **Replies:** 0\ **Last updated:** [September 29, 2026, 3:42pm UTC](https://answers.netlify.com/t/account-blocked-account-credit-usage-exceeded-despite-credits-availabl/172489 "2026-09-29T15:42:25Z")
Subject: Account blocked — "Account credit usage exceeded" despite credits available Hi Netlify Support team, My account is blocked with the error: "Account credit usage exceeded — new deploys are blocked until credits… --- ## [Site not available. This site was paused as it reached its usage limits. Please contact the site owner for more information](https://answers.netlify.com/t/site-not-available-this-site-was-paused-as-it-reached-its-usage-limits-please-contact-the-site-owner-for-more-information/170369)
**Author:** [@roseram.com](https://answers.netlify.com/u/roseram.com)\ **Replies:** 4\ **Last updated:** [September 29, 2026, 7:05am UTC](https://answers.netlify.com/t/site-not-available-this-site-was-paused-as-it-reached-its-usage-limits-please-contact-the-site-owner-for-more-information/170369 "2026-09-29T07:05:48Z")
I woke up to find our website hroseram.com being taken offline: This team has exceeded the credit limit. All projects and deploys have been paused to prevent overages. Your projects and deploys will be restored next bi… --- ## [Free plan – production deploys blocked by "Account credit usage exceeded" despite credits available](https://answers.netlify.com/t/free-plan-production-deploys-blocked-by-account-credit-usage-exceeded-despite-credits-available/171855)
**Author:** [@Alexander\_Langrock](https://answers.netlify.com/u/Alexander_Langrock)\ **Replies:** 0\ **Last updated:** [September 27, 2026, 7:55pm UTC](https://answers.netlify.com/t/free-plan-production-deploys-blocked-by-account-credit-usage-exceeded-despite-credits-available/171855 "2026-09-27T19:55:46Z")
Hello, My team Langrock-Arbeitsschutz (team slug: alexander-heymann84 ) is showing the “Account credit usage exceeded – new deploys are blocked until credits are added” banner. Site name: sprightly-chimera-e542a2 (cus… --- ## [Account and deployment restrictions](https://answers.netlify.com/t/account-and-deployment-restrictions/171797)
**Author:** [@markcarl](https://answers.netlify.com/u/markcarl)\ **Replies:** 0\ **Last updated:** [September 27, 2026, 11:48am UTC](https://answers.netlify.com/t/account-and-deployment-restrictions/171797 "2026-09-27T11:48:26Z")
Hello, I’m receiving the following message: “Provide a valid credit card for your team (carlmarkie25’s team) or your projects will be suspended in 5 days.” However, I have already added a valid credit card to my acc… --- ## [Site still suspended after billing cycle ended](https://answers.netlify.com/t/site-still-suspended-after-billing-cycle-ended/170603)
**Author:** [@PIN\_JUNG\_TUNG](https://answers.netlify.com/u/PIN_JUNG_TUNG)\ **Replies:** 1\ **Last updated:** [September 26, 2026, 7:20am UTC](https://answers.netlify.com/t/site-still-suspended-after-billing-cycle-ended/170603 "2026-09-26T07:20:06Z")
Hi Netlify team, My team (Free plan) is currently showing my site as suspended, and production deploys are still unavailable. My Usage & Billing page shows that my current billing period runs from Aug 24 to Sep 23. Sin… --- ## [My Account Suspended MagoMaik](https://answers.netlify.com/t/my-account-suspended-magomaik/171211)
**Author:** [@MagoMaik](https://answers.netlify.com/u/MagoMaik)\ **Replies:** 0\ **Last updated:** [September 26, 2026, 2:54am UTC](https://answers.netlify.com/t/my-account-suspended-magomaik/171211 "2026-09-26T02:54:39Z")
My account has been suspended without prior notice and for no reason. Email: caseromikel4@gmail.com and maikepic0001@gmail.com I have not violated the website’s terms and conditions, nor have I knowingly engaged in any… --- ## [Upgrade Error when paying](https://answers.netlify.com/t/upgrade-error-when-paying/171186)
**Author:** [@pumxee](https://answers.netlify.com/u/pumxee)\ **Replies:** 0\ **Last updated:** [September 25, 2026, 7:07pm UTC](https://answers.netlify.com/t/upgrade-error-when-paying/171186 "2026-09-25T19:07:26Z")
Getting this error when upgrading to Pro account: Failed to create payment: Constraint violation for resource of type Subscription.: Subscription mutation could not be made because a pending SubscriptionChange already ex… --- ## [My Netlify Free plan resetting to 300/300 credits while my team and projects remain incorrectly paused due to the previous billing cycle’s credit-limit flag](https://answers.netlify.com/t/my-netlify-free-plan-resetting-to-300-300-credits-while-my-team-and-projects-remain-incorrectly-paused-due-to-the-previous-billing-cycle-s-credit-limit-flag/171129)
**Author:** [@MARWAN\_REFAEI](https://answers.netlify.com/u/MARWAN_REFAEI)\ **Replies:** 0\ **Last updated:** [September 25, 2026, 4:08pm UTC](https://answers.netlify.com/t/my-netlify-free-plan-resetting-to-300-300-credits-while-my-team-and-projects-remain-incorrectly-paused-due-to-the-previous-billing-cycle-s-credit-limit-flag/171129 "2026-09-25T16:08:37Z")
Title: Free plan reset to 300/300 credits but team and projects remain paused My Free plan billing cycle reset today, September 25, 2026, but my team and projects are still paused from the previous billing cycle. Team:… --- ## [Account suspended without notice - please solve](https://answers.netlify.com/t/account-suspended-without-notice-please-solve/171128)
**Author:** [@bytemagic1](https://answers.netlify.com/u/bytemagic1)\ **Replies:** 0\ **Last updated:** [September 25, 2026, 4:07pm UTC](https://answers.netlify.com/t/account-suspended-without-notice-please-solve/171128 "2026-09-25T16:07:24Z")
Hi Netlify team, My account was suspended without any prior warning or explanation, and I haven’t received details about the reason. I’d like to understand what triggered this and request that my account be reviewed and… --- ## [Free plan stuck on operational credits - production deploys blocked despite 13 credits available](https://answers.netlify.com/t/free-plan-stuck-on-operational-credits-production-deploys-blocked-despite-13-credits-available/170814)
**Author:** [@admmajelisnh](https://answers.netlify.com/u/admmajelisnh)\ **Replies:** 0\ **Last updated:** [September 24, 2026, 7:37pm UTC](https://answers.netlify.com/t/free-plan-stuck-on-operational-credits-production-deploys-blocked-despite-13-credits-available/170814 "2026-09-24T19:37:28Z")
Hi Netlify team, My team “admmajelisnh’s team” is on the Free plan and shows the banner “now running on operational credits — production deploys and Agent Runners are paused”. Usage & Billing page shows: - Plan: Free - B… --- ## [Plano gratuito renovado para 300/300 créditos, mas o site continua pausado](https://answers.netlify.com/t/plano-gratuito-renovado-para-300-300-creditos-mas-o-site-continua-pausado/170696)
**Author:** [@ALEX\_Nox](https://answers.netlify.com/u/ALEX_Nox)\ **Replies:** 0\ **Last updated:** [September 24, 2026, 1:38pm UTC](https://answers.netlify.com/t/plano-gratuito-renovado-para-300-300-creditos-mas-o-site-continua-pausado/170696 "2026-09-24T13:38:24Z")
Olá, Meu ciclo do plano gratuito foi renovado hoje, 24 de setembro de 2026. O painel já mostra 300/300 créditos disponíveis, e o novo período de faturamento aparece como 24 de setembro a 23 de outubro. Porém, meu site … --- ## [Free plan stuck on operational credit production deploys paused](https://answers.netlify.com/t/free-plan-stuck-on-operational-credit-production-deploys-paused/170524)
**Author:** [@adityabarewar865-sud](https://answers.netlify.com/u/adityabarewar865-sud)\ **Replies:** 0\ **Last updated:** [September 23, 2026, 10:13am UTC](https://answers.netlify.com/t/free-plan-stuck-on-operational-credit-production-deploys-paused/170524 "2026-09-23T10:13:58Z")
Hi Netlify Support Team, My free tier team account is currently locked out of production deploys due to a known operational credits bug. Here are my account details: • Team Name: SIH2026 • Issue: “SIH2026 is now running … --- ## [Free plan stuck on operational credits (30/300) — production deploys blocked](https://answers.netlify.com/t/free-plan-stuck-on-operational-credits-30-300-production-deploys-blocked/170503)
**Author:** [@yhyu1202](https://answers.netlify.com/u/yhyu1202)\ **Replies:** 0\ **Last updated:** [September 23, 2026, 8:03am UTC](https://answers.netlify.com/t/free-plan-stuck-on-operational-credits-30-300-production-deploys-blocked/170503 "2026-09-23T08:03:30Z")
Hi Netlify team, My team “재무기획팀” (Free plan) is showing the banner “재무기획팀 is now running on operational credits — production deploys and Agent Runners are paused.” However, my Usage & Billing page shows only 30 credits… --- ## [Free plan team sabrinashelyda stuck on operational credits — deploys paused, 30 credits shown](https://answers.netlify.com/t/free-plan-team-sabrinashelyda-stuck-on-operational-credits-deploys-paused-30-credits-shown/170460)
**Author:** [@Sabrina\_Shelyda](https://answers.netlify.com/u/Sabrina_Shelyda)\ **Replies:** 0\ **Last updated:** [September 22, 2026, 10:58pm UTC](https://answers.netlify.com/t/free-plan-team-sabrinashelyda-stuck-on-operational-credits-deploys-paused-30-credits-shown/170460 "2026-09-22T22:58:29Z")
Hi Netlify team, My Free plan team is showing the banner “sabrinashelyda’s team is now running on operational credits — production deploys and Agent Runners are paused.” However, Usage & Billing shows 30 credits availab… --- ## [Your team has been suspended for non-payment](https://answers.netlify.com/t/your-team-has-been-suspended-for-non-payment/170340)
**Author:** [@RentsApp](https://answers.netlify.com/u/RentsApp)\ **Replies:** 0\ **Last updated:** [September 21, 2026, 12:52pm UTC](https://answers.netlify.com/t/your-team-has-been-suspended-for-non-payment/170340 "2026-09-21T12:52:48Z")
I have attached a new payment method, can you restore my services, because it does not work automatically unfortunately… --- ## [My Credits won't work](https://answers.netlify.com/t/my-credits-wont-work/170338)
**Author:** [@susi.mitterwachauer](https://answers.netlify.com/u/susi.mitterwachauer)\ **Replies:** 0\ **Last updated:** [September 21, 2026, 12:20pm UTC](https://answers.netlify.com/t/my-credits-wont-work/170338 "2026-09-21T12:20:33Z")
I bought credits 2 times bc i havent had some and now they arent on my acc --- ## [Free plan stuck on operational credits — production deploys paused despite 30 credits available (team: popesq)](https://answers.netlify.com/t/free-plan-stuck-on-operational-credits-production-deploys-paused-despite-30-credits-available-team-popesq/170322)
**Author:** [@popesq](https://answers.netlify.com/u/popesq)\ **Replies:** 0\ **Last updated:** [September 21, 2026, 9:36am UTC](https://answers.netlify.com/t/free-plan-stuck-on-operational-credits-production-deploys-paused-despite-30-credits-available-team-popesq/170322 "2026-09-21T09:36:53Z")
Team: popesq’s team (slug: popesq) Hi, our Free plan team is showing “running on operational credits — production deploys and Agent Runners are paused” (see screenshot), even though the Usage & billing page shows 30 cre… --- ## [I paid my bill , all my projects disappeared](https://answers.netlify.com/t/i-paid-my-bill-all-my-projects-disappeared/170286)
**Author:** [@alfadesigns](https://answers.netlify.com/u/alfadesigns)\ **Replies:** 0\ **Last updated:** [September 20, 2026, 11:05pm UTC](https://answers.netlify.com/t/i-paid-my-bill-all-my-projects-disappeared/170286 "2026-09-20T23:05:06Z")
I paid my bill Sep 8 and I wake Up Today and all My projects have disappeared all 7 --- ## [Failed tuupgrade plan](https://answers.netlify.com/t/failed-tuupgrade-plan/170241)
**Author:** [@zenithoo](https://answers.netlify.com/u/zenithoo)\ **Replies:** 0\ **Last updated:** [September 20, 2026, 12:34pm UTC](https://answers.netlify.com/t/failed-tuupgrade-plan/170241 "2026-09-20T12:34:33Z")
i cant upgrade my plan, i already input my card informatin correctly but it alwasyt failed can u help me ? my account yogaadhikarisma1515@gmail.com --- ## [30 credits available but production deploys paused - TonyRodz2015](https://answers.netlify.com/t/30-credits-available-but-production-deploys-paused-tonyrodz2015/170151)
**Author:** [@TonyRodz2015](https://answers.netlify.com/u/TonyRodz2015)\ **Replies:** 0\ **Last updated:** [September 18, 2026, 7:46pm UTC](https://answers.netlify.com/t/30-credits-available-but-production-deploys-paused-tonyrodz2015/170151 "2026-09-18T19:46:42Z")
Hi Netlify Support Team, My Free plan team is currently showing 30 credits available, but I am receiving a banner saying my team is running on operational credits and that production deploys are paused. My current bill… --- ## [Free plan stuck on operational credits — production deploys paused (team: cap)](https://answers.netlify.com/t/free-plan-stuck-on-operational-credits-production-deploys-paused-team-cap/170100)
**Author:** [@tkddus353](https://answers.netlify.com/u/tkddus353)\ **Replies:** 0\ **Last updated:** [September 18, 2026, 6:39am UTC](https://answers.netlify.com/t/free-plan-stuck-on-operational-credits-production-deploys-paused-team-cap/170100 "2026-09-18T06:39:15Z")
Hi Netlify team, My team is stuck on the Free plan with the banner: “\[team\] is now running on operational credits — production deploys and Agent Runners are paused.” However, my Usage & Billing page shows 30 credits a… --- ## [Expired domain juergendirrigl.de, cannot renew in dashboard](https://answers.netlify.com/t/expired-domain-juergendirrigl-de-cannot-renew-in-dashboard/170046)
**Author:** [@Jurgen\_Dirrigl](https://answers.netlify.com/u/Jurgen_Dirrigl)\ **Replies:** 0\ **Last updated:** [September 17, 2026, 9:55am UTC](https://answers.netlify.com/t/expired-domain-juergendirrigl-de-cannot-renew-in-dashboard/170046 "2026-09-17T09:55:34Z")
Hello, my domain juergendirrigl.de was registered through Netlify and expired on Sep 2, 2026. The automatic renewal failed because the credit card on file had expired. I have now added a new, verified card, but when I c… --- ## [Free plan stuck on operational credits — production deploys paused with 30/30 credits remaining](https://answers.netlify.com/t/free-plan-stuck-on-operational-credits-production-deploys-paused-with-30-30-credits-remaining/169982)
**Author:** [@Palakon\_Jaisomboon](https://answers.netlify.com/u/Palakon_Jaisomboon)\ **Replies:** 2\ **Last updated:** [September 16, 2026, 3:45pm UTC](https://answers.netlify.com/t/free-plan-stuck-on-operational-credits-production-deploys-paused-with-30-30-credits-remaining/169982 "2026-09-16T15:45:19Z")
Hi Netlify Team, My Free plan account seems to be stuck in the “operational credits” state, and my production deploys are currently paused. However, as seen in the screenshot, my Usage & Billing page shows I still ha… --- ## [URGENT: Credit limit exceeded & unable to upgrade team plan (Stripe ERR\_FAILED 400)](https://answers.netlify.com/t/urgent-credit-limit-exceeded-unable-to-upgrade-team-plan-stripe-err-failed-400/169978)
**Author:** [@eruchi-np](https://answers.netlify.com/u/eruchi-np)\ **Replies:** 0\ **Last updated:** [September 16, 2026, 12:27pm UTC](https://answers.netlify.com/t/urgent-credit-limit-exceeded-unable-to-upgrade-team-plan-stripe-err-failed-400/169978 "2026-09-16T12:27:01Z")
Hi Netlify Support Team, Netlify Site Name: eruchi.com.np Custom Domain: eruchi.com.np AI Chatbot Checked: Yes, I checked Ask Netlify, but it suggested standard browser/card troubleshooting steps which did not r… --- ## [Production deploys paused despite 30/300 credits available (stuck operational credits flag)](https://answers.netlify.com/t/production-deploys-paused-despite-30-300-credits-available-stuck-operational-credits-flag/169939)
**Author:** [@hun](https://answers.netlify.com/u/hun)\ **Replies:** 0\ **Last updated:** [September 16, 2026, 6:30am UTC](https://answers.netlify.com/t/production-deploys-paused-despite-30-300-credits-available-stuck-operational-credits-flag/169939 "2026-09-16T06:30:05Z")
Hi Netlify team, My Free plan team is showing the banner “running on operational credits — production deploys and Agent Runners are paused.” However, Usage & Billing shows: Plan: Free Billing period: Sep 2 – Oct 1, 2… --- ## [Even though my credits are refreshed, it still says teams credit exceeded!](https://answers.netlify.com/t/even-though-my-credits-are-refreshed-it-still-says-teams-credit-exceeded/169937)
**Author:** [@ConCon90](https://answers.netlify.com/u/ConCon90)\ **Replies:** 0\ **Last updated:** [September 16, 2026, 6:08am UTC](https://answers.netlify.com/t/even-though-my-credits-are-refreshed-it-still-says-teams-credit-exceeded/169937 "2026-09-16T06:08:21Z")
Hello, my team’s site does not allow me any deployment as it states the team has exceeded its limits however, the billing cycle has been already refreshed and I have the full credits granted on September 16. Team name: … --- ## [Account Suspension Appeal - gpdls2927@gmail.com](https://answers.netlify.com/t/account-suspension-appeal-gpdls2927-gmail-com/169880)
**Author:** [@byunhyein](https://answers.netlify.com/u/byunhyein)\ **Replies:** 0\ **Last updated:** [September 15, 2026, 7:27am UTC](https://answers.netlify.com/t/account-suspension-appeal-gpdls2927-gmail-com/169880 "2026-09-15T07:27:55Z")
Dear Netlify Support Team, I am writing to request a review and reinstatement of my suspended Netlify account (gpdls2927@gmail.com). I believe my account was flagged by mistake. I am an individual developer using Netli… --- ## [Request to cancel overdue invoice and downgrade to Free plan](https://answers.netlify.com/t/request-to-cancel-overdue-invoice-and-downgrade-to-free-plan/169814)
**Author:** [@eduardo\_vasconcelos](https://answers.netlify.com/u/eduardo_vasconcelos)\ **Replies:** 0\ **Last updated:** [September 14, 2026, 1:28pm UTC](https://answers.netlify.com/t/request-to-cancel-overdue-invoice-and-downgrade-to-free-plan/169814 "2026-09-14T13:28:38Z")
Hello, I would like to downgrade my team to the Free plan. However, I currently have an overdue $9 invoice that is preventing me from changing my plan. I did not intend to continue with the paid plan or renew my subscr… --- ## [Dashboard restricted for non-payment after successful Personal plan payment](https://answers.netlify.com/t/dashboard-restricted-for-non-payment-after-successful-personal-plan-payment/169770)
**Author:** [@rsalihova8922-coder](https://answers.netlify.com/u/rsalihova8922-coder)\ **Replies:** 1\ **Last updated:** [September 14, 2026, 6:00am UTC](https://answers.netlify.com/t/dashboard-restricted-for-non-payment-after-successful-personal-plan-payment/169770 "2026-09-14T06:00:45Z")
Hello, My project safeschool-ai.kz is still restricted with the message: “Access to this project’s dashboard is restricted for non-payment.” Today, September 14, 2026, I successfully upgraded to the Personal plan ($9/m… --- ## [I have done my wedding project and I forgot to cancel my project plan, could I have a refund](https://answers.netlify.com/t/i-have-done-my-wedding-project-and-i-forgot-to-cancel-my-project-plan-could-i-have-a-refund/169756)
**Author:** [@faithfulnguyen](https://answers.netlify.com/u/faithfulnguyen)\ **Replies:** 0\ **Last updated:** [September 14, 2026, 2:48am UTC](https://answers.netlify.com/t/i-have-done-my-wedding-project-and-i-forgot-to-cancel-my-project-plan-could-i-have-a-refund/169756 "2026-09-14T02:48:48Z")
I am writing to kindly request a refund for my recent automatic plan renewal, which occurred on September 13. I was using Netlify to host my wedding project, which is now successfully finished. I intended to cancel my s… [Next page](https://answers.netlify.com/tag/billing/167.md?match_all_tags=true&page=1&tags%5B%5D=billing)