You have reached a limit for domain orders. Please contact support for further assistance

Admin
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1

Hello

I keep receiving this error - I have spoken to support via email but I am just given standard instructions on how to add a custom domain name. Following these instructions and when clicking the option to purchase my domain via Netify:

“You have reached a limit for domain orders. Please contact support for further assistance.”

Please HELP!

my account is: HamzahJavaid

the website currently is: https://glittering-gumption-6c3ab8.netlify.app/

2

my account is: HamzahJavaid

the website currently is: https://glittering-gumption-6c3ab8.netlify.app/

5

Hi @HamzahJavaid ,

Thanks for reaching out! It looks like your account has been flagged. Could you share the ticket # so we could dive into the history of the case, or share the domain that you’re trying to purchase?

6

Hello,

I am trying to purchase domain ‘hamzahj.com’

current domain: https://glittering-gumption-6c3ab8.netlify.app/
domain to purchase: hamzahj.com

I get the error: “You have reached a limit for domain orders. Please contact support for further assistance.”

Can you help?

8

Thanks @HamzahJavaid ! I’ve unflagged your account so you should be able to purchase the domain now. Let us know if that’s not the case.

9

Hi Audrey,

My primary domain is set to: hamzahj.com and it is “awaiting External DNS”. This was a mistake and the domain I have just purchased ‘hjavaid.com’ and this should be primary domain for which a certificate is provisioned. It is currently ‘domain alias’

I cannot change ‘hjavaid.com’ to primary because “You cannot remove primary custom domain while domain aliases are present”

My domain ‘hjavaid’ does not have a certificate provisioned as a result of all the above.

Are you able to help? I would want ‘hjavaid.com’ as primary so it has a certificate

Can you help?

10

Got that fixed for you, @HamzahJavaid :slight_smile:

11

Thank you so much!!!