Wildcard SSL certificate stuck — NXDOMAIN _acme-challenge — kcroc / computerrepairkuwait.com

Support
1

Site name: kcroc (www.computerrepairkuwait.com)
Error: SniCertificate::CertificateNonvalidError: Unable to verify challenge for *.computerrepairkuwait.com: DNS problem: NXDOMAIN looking up TXT for _acme-challenge.computerrepairkuwait.com
My certificate expires March 5, 2026 (tomorrow). I use Netlify DNS for this domain. I have tried clicking “Renew certificate” multiple times. The provisioning starts but then fails with the NXDOMAIN error. I do NOT have any conflicting DNS records — only NETLIFY, NETLIFYv6, and TXT (Google verification) records exist. Please manually reset/reprovision the wildcard certificate on your backend.

2

Additional details for Netlify Support:

  • Netlify site ID / project name: kcroc
  • Custom domain: www.computerrepairkuwait.com (primary), computerrepairkuwait.com (redirect)
  • DNS provider: Netlify DNS (ns1.p07.nsone.net / ns2-4.p07.nsone.net)
  • Certificate type: Wildcard (*.computerrepairkuwait.com + computerrepairkuwait.com)
  • Certificate created: Dec 5, 2025 — Expires: Mar 5, 2026 (TOMORROW)
  • Current DNS records: NETLIFY (x2), NETLIFYv6 (x2), TXT Google verification — NO conflicting records
  • The provisioning process starts (shows “Currently provisioning…”) but then reverts to the NXDOMAIN error
  • This is an URGENT issue — the certificate expires in less than 24 hours

Please manually reset the wildcard certificate provisioning on your backend. Thank you.

4

Hey @quadrillion1980 :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

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