# Why is my account banned?

**URL:** <https://answers.netlify.com/t/why-is-my-account-banned/111062>\
**Category:** Support\
**Tags:** authentication\
**Created:** [January 25, 2024, 5:41am UTC](https://answers.netlify.com/t/why-is-my-account-banned/111062 "2024-01-25T05:41:06Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![pexeixv](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/pexeixv/32/26993_2.png) [@pexeixv](https://answers.netlify.com/u/pexeixv)\
**Post date:** [January 25, 2024, 5:41am UTC](https://answers.netlify.com/t/why-is-my-account-banned/111062/1 "2024-01-25T05:41:06Z")

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![Screenshot_20240125-110959](https://global.discourse-cdn.com/netlify/original/3X/b/1/b1a2bc268f3bce437d0921a30532a4279549c426.png)

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**Author:** ![nathanmartin](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/nathanmartin/32/30845_2.png) [@nathanmartin](https://answers.netlify.com/u/nathanmartin)\
**Post date:** [January 25, 2024, 5:51am UTC](https://answers.netlify.com/t/why-is-my-account-banned/111062/2 "2024-01-25T05:51:45Z")

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@pexeixv If you haven’t, you may also want to contact the support team via the link given:

[https://www.netlify.com/support?topic=Login/Signup](https://www.netlify.com/support?topic=Login/Signup)

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**Author:** ![pexeixv](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/pexeixv/32/26993_2.png) [@pexeixv](https://answers.netlify.com/u/pexeixv)\
**Post date:** [January 25, 2024, 6:06am UTC](https://answers.netlify.com/t/why-is-my-account-banned/111062/3 "2024-01-25T06:06:30Z")

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I am on the Netlify Core plan. Can I contact support team? I was only able to send a support request and haven’t received any reply yet. It’s giving me a major business hit as all my sites are down.

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**Author:** ![nathanmartin](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/nathanmartin/32/30845_2.png) [@nathanmartin](https://answers.netlify.com/u/nathanmartin)\
**Post date:** [January 25, 2024, 6:21am UTC](https://answers.netlify.com/t/why-is-my-account-banned/111062/4 "2024-01-25T06:21:29Z")

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@pexeixv I’m not aware of a ‘Netlify Core plan’, if you’re on the Starter plan then you usually wouldn’t get private email support, but their messaging requests that you submit that form.

It also mentions the following on the top of the page:

 ![image](https://global.discourse-cdn.com/netlify/original/3X/0/a/0a453e2da40b9748539807f9ebca37b8e36edc96.png)

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<div class="post-metadata">

**Author:** ![pexeixv](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/pexeixv/32/26993_2.png) [@pexeixv](https://answers.netlify.com/u/pexeixv)\
**Post date:** [January 25, 2024, 11:47am UTC](https://answers.netlify.com/t/why-is-my-account-banned/111062/5 "2024-01-25T11:47:01Z")

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@hrishikesh  
I’m sorry for the mention, but I need urgent help with this. Can you please guide me on how to get my account back?

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**Author:** ![SamO](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/samo/32/41847_2.png) [@SamO](https://answers.netlify.com/u/SamO)\
**Post date:** [January 25, 2024, 2:59pm UTC](https://answers.netlify.com/t/why-is-my-account-banned/111062/6 "2024-01-25T14:59:31Z")

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Hi @pexeixv 👋🏿 your account is blocked because of a Trademark infringement violation on your hosted website. This is against our terms of service you will need to find a new platform to host your content. If you have any further questions please reach out to the fraud and abuse team.