Website not loading

I transferred a site hosting to netlify without pointing my name servers to netlify. I only configured an apex domain. Currently, I can view the website with the netlify auto-generated url but it does not load with our custom domain. Please I need urgent response as this is affecting our company
site name:
custom domain :

Hey there, @mechelin :wave:

Thanks so much for reaching out. Can you elaborate on what you mean by “not loading”? I have included a screenshot below of what I see when I follow both the site name as well as the custom domain. I am not seeing any errors or “page not found”.

Conversely, if this is no longer an issue, please let us know!