Website isn't deploying with GoDaddy domain

GoDaddy domain: thecollective.int
Netlify custom domain: the-collective-int.netlify.app

Hi there!

I am having issues with deployment involving a domain registered with GoDaddy and Netlify. My client owns thecollective.int and we are pointing that root domain to Netlify’s custom domain I have made, the-collective-int.netlify.app.

Our first attempt was to update the nameservers to the four dns1.p08.nsone.net , etc. However after 48hours it was still not online and the “Waiting on DNS propagation” was still in effect.

Now early this moring, we reset the DNS information and instead pointed the A record to Netlify’s IP address and change the CNAME to the-collective-int.netlify.app. M own site went live within 15min after doing this in the past, but it has been a full day and the website thecollective.int is still not online. I have called GoDaddy’s support to confirm that the DNS information is indeed pointing to Netlify’s IP address and that the CNAME information is correct and everything is as it should be on the client’s side of things via GoDaddy.

Currently the " Waiting on DNS propagation" is still ongoing…

Any idea on what is happening? Any help would be greatly appreciated

Hi, @rylanharper. All my DNS lookups for thecollective.int fail. It is not a domain using Netlify DNS at this time.

This is a traced lookup for the name servers for this custom domain:

$ dig thecollective.int NS  +trace

; <<>> DiG 9.10.6 <<>> thecollective.int NS +trace
;; global options: +cmd
.			58959	IN	NS	a.root-servers.net.
.			58959	IN	NS	d.root-servers.net.
.			58959	IN	NS	f.root-servers.net.
.			58959	IN	NS	l.root-servers.net.
.			58959	IN	NS	m.root-servers.net.
.			58959	IN	NS	h.root-servers.net.
.			58959	IN	NS	i.root-servers.net.
.			58959	IN	NS	j.root-servers.net.
.			58959	IN	NS	b.root-servers.net.
.			58959	IN	NS	g.root-servers.net.
.			58959	IN	NS	e.root-servers.net.
.			58959	IN	NS	c.root-servers.net.
.			58959	IN	NS	k.root-servers.net.
.			58959	IN	RRSIG	NS 8 0 518400 20201020170000 20201007160000 26116 . rWbZczthGdyof6OHwta6lASyt8Yt5EpPclgt/qbnRkyVFxhkEOIPDWWK uKYJ6R82LGIQZ7eNFesCbAFYGFSTM1j1x7f4shUTJa/Ts1AVZmXh6apB JqWTdwRJSReTQVQEesAnSYjgh7jQJ824eg1JuVRRLpDP8jw2IMFoW9dl 2Rw3BgFzv6UF/QB0CNxxpyn/3lbmgsjL6sm1GtK1cm9gI0p7BTNR5X/B lzX6W1FdDzUfmS57JkJdkHgQUT0mllq5TOh6wSIepWtEfBbKR9zTbr3S Zek5Kq38Lvhfvd7iPOjbCKHTO3huXFpV/OOaCuRGVr9GlHrAHZn0G4V/ QP08fA==
;; Received 525 bytes from 8.8.8.8#53(8.8.8.8) in 17 ms

int.			172800	IN	NS	x.iana-servers.net.
int.			172800	IN	NS	y.iana-servers.net.
int.			172800	IN	NS	z.iana-servers.net.
int.			172800	IN	NS	ns.uu.net.
int.			172800	IN	NS	ns0.ja.net.
int.			172800	IN	NS	sec2.authdns.ripe.net.
int.			86400	IN	DS	27433 7 2 5864812D4DF2A4A455D905AF311389F479AFCD96FD369060941C7E17 0B40CA4F
int.			86400	IN	RRSIG	DS 8 1 86400 20201021050000 20201008040000 26116 . g8ZkhRvRTBbe49Y+ZC29QdMmLU0oiVtM6DanRiaK3JGkzE911Dekws9x nWI/F9mDzWoomJBqMENPj6WjcPJpfH53OxUVH3xbRySLC5EZf6qdSpI+ vMuBZU2cmr+z5lkCdU578rE5wf7xx+efcR6XHETVAhwViKozXCoHoknx AgN+vX5WCYIssgcbcaP0QAeYkOCQgHUYAUaAOP4Jq7Eq6plxGZIiBvpw ekulrKKm2JiX4XxQlnPLjFFRXVFl+JKV9ORQhipOuLoxWKUqivjuHUIm 9+jPajmVwtVX9CY4yYZG3QkQZLubCMPdLn1bVTHaT9wpEr0JpAjSGSWH CjN4cA==
;; Received 798 bytes from 193.0.14.129#53(k.root-servers.net) in 90 ms

int.			3600	IN	SOA	sns.dns.icann.org. noc.dns.icann.org. 2020100104 3600 1800 604800 3600
int.			3600	IN	RRSIG	SOA 7 1 3600 20201023102516 20201002182815 12465 int. ikvK4dWpTJvvCDEMnnyquBHBSdZu620Os7LQfP7nsPHTlx6cCWHO4Xt7 z5nzrJ/R30CXnwMI2H1TlhrA6ZOIgJ0dPjTJzBgFIpbNiFXmPa8LAjVX QNR6+1Nm1/liik3rOH/D95LdsS/A9UapUVVbRa75Z95rctwH0x7lXDw/ T/Q=
hri66g88ffi71ldtlc301ma6o0pciokp.int. 3600 IN NSEC3 1 0 5 C149E2F3213D3F51 HS9SNLU0EDA0EIKK46MA1TJL2TE3ADFD  NS SOA RRSIG DNSKEY NSEC3PARAM
hri66g88ffi71ldtlc301ma6o0pciokp.int. 3600 IN RRSIG NSEC3 7 2 3600 20201016191137 20200925191016 11742 int. GXHqdSTteLfaurG21BPKYb7Foh0+wOKssWdkFbXqrzxbiy2kN/dx6nWY 4e3xQt7iGyZ9kGXV3GNYvwfrl4JSOa1T8MLg73CowHamRanZ0jOZ/z8u fL0sDcqkMPokJfS5Xvp3dXimACGztCGy7CUI3K9T8NQtSElL8ikJKiqy IxU=
7lr21va2stnh8emnsp1a5apquhbustb4.int. 3600 IN NSEC3 1 0 5 C149E2F3213D3F51 7NEIQMJ348PSJB62DGOE3TJH8CBP395A  NS
7lr21va2stnh8emnsp1a5apquhbustb4.int. 3600 IN RRSIG NSEC3 7 2 3600 20201016084929 20200925091016 11742 int. FP7eL62c3wY6ujyopoTvDk0bR/uw5mUeNUWWX8/kmazeE8Nbx9Vo/4FQ RzHh9LbiQkE/g5+J3rLK3RBN4pji6tLznoR6yAuPDv9XXQH6JHRFCeyr VKFrd8un3b+PRLkArhRkE3+Drt9jcSiniuREUGsUdJDRqgerjn7r/dhv YBg=
7neiqmj348psjb62dgoe3tjh8cbp395a.int. 3600 IN NSEC3 1 0 5 C149E2F3213D3F51 81B955BTPGRS15TGSD8UR2PSNUOEGTHO  NS
7neiqmj348psjb62dgoe3tjh8cbp395a.int. 3600 IN RRSIG NSEC3 7 2 3600 20201017062252 20200926031016 11742 int. OETuYz9HGsN5ZsMJ8gBLNkhy9zKcx1CCmc5yx7sn/XL6ag2lBkT68Lcp 7IaZ5JR/u5wHe4KopTbCPi4IfxNUlb9pjNGwjqHtg/ae4kOzDAjlgIWA XrpkcTzdrzXwyfbWTiwLEp/PjTQerFVd3ljnyYmBWKTbT0hRM9HD8fPw /EQ=
;; Received 1007 bytes from 193.63.94.20#53(ns0.ja.net) in 169 ms

As you can see, there are no NS records returned for this custom domain. It’s DNS just isn’t working at all. A WHOIS lookup shows no records either:

$ whois thecollective.int
% IANA WHOIS server
% for more information on IANA, visit http://www.iana.org
% This query returned 0 objects.
%
% You queried for thecollective.int but this server does not have
% any data for thecollective.int.
%
% If you need further information please check the web site
% or use -h for help

In short, there is some sort of issue at the DNS level for thecollective.int. We are not the DNS service for this custom domain so we do not have any more visibility into the issue. It isn’t working but you will need to ask registrar and/or current DNS service about why it isn’t working.

Once the DNS issue for this custom domain is resolved, we will be happy to troubleshoot if it still doesn’t work with the Netlify site.