This is the starting place for forms debugging:
Would you please try the troubleshooting steps there first? If that doesn’t resolve the issue, please send us the information requested at the end of the support guide, quoted below:
- The URL for your live form as you want visitors to use it
- The URL of your deployed html form. In case you have a javascript form, we need to literally be linked to the html version you’ve deployed, as mentioned above (look for “pure javascript form”)
- The form name that you’ve set and that shows in our UI (if it shows in the UI)
- Any errors or logs from the Netlify build logs, dashboard or browser developer console
- Description of anything you have tried that did or didn’t help or make things better/worse