Vulnerability Scan - General Inquiry


Are there any restrictions or parameters around performing a basic vulnerability scan?

Hi, @MelZ, we would typically open a ticket with our support team to document when you plan to do the vulnerability scan. If you know other details in advance (like the source IP addresses the scans will be coming from), those details are appreciated but not required.

We ask for this ticket so we can contact you if the scanning causes any issues and needs to be stopped for that reason. This would be very unusual though and we do this only to be careful (“an abundance of caution”).

In most cases, few business days of notice will be fine for a vulnerability scan. If you are load testing, we would do the same and typically require a week of advance notice.

If you want us to follow-up with a ticket to schedule a vulnerability scan time, please reply anytime.