Hi, I am trying to add my custom domain edutecad.com to my site, but I get the “Managed by another team” error.
I have already added the TXT record verified-for-netlify to my DNS zone to prove ownership. Can you please release the domain from the old team so I can use it? Thanks.
Please help me release my domain so I can connect it correctly. I deleted the team it was on, thinking it would automatically release my domain. Thank you very much. Domain is https://edutecad.com
"Checking in on this. It has been several Hours. I have attached a screenshot from DNSChecker confirming that the verified-for-netlify TXT record is fully propagated globally. Please release the domain edutecad.com so I can proceed with my launch."
Hey @josep217 
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!
