Urgent Follow-up: Domain verification already completed

Hello Netlify Support,
I am following up again regarding support ticket 1035931 for:
golidedesignhub.co.za
I already completed the TXT verification request and confirmed it by email, but the domain still appears locked to another Netlify team/account.
The verification TXT record has been active for more than 2 days now.
Current Netlify project: golidedesignhub.netlify.app
Could you please verify the record and proceed with releasing the old domain configuration when possible?
Thank you for your assistance.
Regards,
Sibusiso Golide