Urgent: Domain Takeover / My domain used by unauthorized account

Support
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Hi Netlify Support Team,

I am writing to report a domain takeover of my domain newnt.ru.

The issue: This domain is currently pointed to Netlify’s name servers (dns1.p09.nsone.net, etc.), but it is linked to an unauthorized third-party account that I do not control. As a result, the domain is serving content that I did not authorize and have no control over.

Proof of ownership: I have full access to the domain registrar. I am attaching a screenshot of my registrar’s DNS settings showing that I control the name server configuration for newnt.ru.

Request: Please remove newnt.ru from the unauthorized account so I can reclaim it and link it to my own Netlify site (fdf94c5e-4b99-4188-90a9-31f12cc6b650.netlify.app

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).

Thank you for your assistance.

P.S. Please excuse any errors in this message, as it was translated with the help of an AI.

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Hey @alex191292 :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!