Urgent Domain Renewal Issue

I work for an Australian University and need urgent assistance with a domain renewal problem that has affected 1000s of students. I don’t want to move away from Netlify but the support process is unacceptable to people above me. What can be done? Support ticket already lodged with no estimate of resolution.

Hi, @rmitprogramportal. I’m showing this was resolved yesterday via support ticket # 1001018. However, if any issue remain, please either reply here or to that support ticket.