URGENT Domain expiration (not bought through netlify)

My domain luxiteai.com

was originally bought from name.com

The domain is now hosted on netlify.

I missed updating my expired domain as the auto renwal was set to an old bank card

I logged into name.com in attempts to try pay maybe through them and after contacting support and trying to log in was told my account has been suspended as they saw I was using a third party provider to host my domain.

Please could I have this resolved? Attempted to press the auto renewal but as it has been post 24 hours it didn’t work

This is very urgent

you can email me privately at afzalfarhaan@gmail.com

thank you very much and sorry for the incovneince