URGENT: Credit limit exceeded & unable to upgrade team plan (Stripe ERR_FAILED 400)

Support
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1

Hi Netlify Support Team,

  • Netlify Site Name: eruchi.com.np

  • Custom Domain: eruchi.com.np

  • AI Chatbot Checked: Yes, I checked Ask Netlify, but it suggested standard browser/card troubleshooting steps which did not resolve this issue.

Issue Summary: Our team is currently blocked because we hit the credit limit, and the site is down. When attempting to upgrade to the Personal Plan ($9/mo) to restore access, the billing interface fails with the error:

“We are unable to authenticate your payment method. Please choose a different payment method and try again.”

Technical Details & Troubleshooting Attempted: In DevTools, the payment request triggers repeated net::ERR_FAILED 400 errors on [https://r.stripe.com/b](https://r.stripe.com/b) alongside CORS policy blocks on js.stripe.com. To isolate this, we have already tested:

  1. Disabling all browser extensions and using Incognito/Private mode.

  2. Trying alternative browsers (Chrome & Firefox).

  3. Attempting checkout on a completely separate network (Mobile Cellular Data).

Since the Stripe CORS/400 block reproduces across multiple devices and networks, this appears to be an account-level billing lock on our team state preventing card tokenization.

Could an admin please take a look and manually process the upgrade or clear the billing lock so we can resume our site deploys?

Thank you!