I’m unable to renew my Netlify subscription despite multiple successful attempts using different valid payment methods.
Current behavior:
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Payment fails on all cards (all confirmed active with sufficient funds)
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Error message received:
“Payment failed due to lack of a payment method on file. This invoice is ineligible for dunning.”
What I have already tried:
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Multiple different credit/debit cards
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Ensuring cards are valid and funded
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Removing and re-adding payment methods in billing settings
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Retrying payment from invoice link
Invoice reference:
https://invoices.withorb.com/view?token=Ims3TndhaTg0R3dxVk1RNHAi.TNg96fosYXfV5rkqe6lruzOQfQ8
This appears to be a billing state mismatch between my subscription, invoice, and payment method setup. I also have an open support ticket (#1041111) but have not received a response yet.
Request:
Please advise how to resolve this or reset the billing state so the invoice can be successfully charged. This is currently blocking access to my services.