My account was suspended due to a delayed payment on a $9.00 invoice. I have already logged in and successfully updated my payment method on file, but because the dashboard is entirely locked by the system, I do not have the option to manually process or pay the outstanding invoice.
I raised a formal billing ticket a few hours ago ((Ticket [#1096717] ), but since it is the weekend, my sites are remaining offline.
Account Details:
- Ticket Number: (Ticket [#1096717] )
Could an on-call engineer or community manager please help escalate this ticket? I am fully ready to settle the balance immediately; I just need temporary access restored to my billing dashboard so the system can process the payment.
Thank you for your urgent assistance on this Sunday.