My account was suspended due to a failed payment. I have just updated the payment information with a new, valid card.
The dashboard states it may take up to 24 hours for the automated system to charge the card and restore the account. These 4 sites are destination links for active, paid advertising campaigns. Right now, multiple campaigns are burning budget on suspended pages.
I urgently request a manual charge to my card to restore the account immediately. I cannot wait for the 24-hour automated batch process given the active ad spend across all these sites.
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!
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