I want to report an issue with my account.
My Netlify subscription was disabled, and auto-renew was turned off.
However, you still charged my card on 02.12.2025, even though the plan was marked as “disabled”.
This should not have happened.
Please refund this charge immediately and confirm that no further payments will be taken.
Also, I would like to remove my card from the account, but your system does not allow me to delete it.
Please assist me with removing the payment method as well.
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!
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