Unable to transfer account without credit card

I have set up a new site with a github account that is to be converted to an organisation which will prevent me logging in. I need to transfer it to an email account but am unable to see how the site can be transferred using the free tier.

hi there, did you see this guide already? If this is applicable to you, you can complete this process easily yourself!

if not, please visit http://www.netlify.com/support, and choose dns/site transfer from the dropdown menu on the right, and we will assist you.