I was in the middle of using the admin panel and then when trying to go to view my deploy preview the link doesn’t work. Then when I refresh the page it gives me the following message:
Authentication Error
Authenticating failed due to the following error: We already have a registered user with this email address. Log in to connect your GitHub account.
I then try going back to the app.netlify dashboard which prompts my to login. I select login with Github again prompts me with the above message. It’s telling me to login with my Github account which is exactly what I’m trying to do.
Hi, @hanniabu. The usual solution for this issue is the following steps.
Login to Netlify using the email address and password only.
If you do not have a password configured, you can add one by using the password reset form.
Once logged into Netlify with the email address and password, then change the GitHub account associated with this email address here: Netlify App
Log out of Netlify.
Once this is done, you should be able to log into Netlify using GitHub or the email address. Both methods of login should work now. If they do not or if there are any other questions, please let us know.
Once that is done, you can login with username and password. If you don’t receive the password reset email or if there are any questions, please feel free to reply here anytime.