Support Forums

Unable to by-pass the 2FA step

Hello netlify. I’m unable to find another way around the 2FA process. I recently lost my device which had the authy app installed. Please, isn’t there anyway i can get my account back without the 2FA? my github account is associated with the netlify account. thanks

Hi @Elvis,

Authy usually has cloud-sync for 2FA codes. Are you not able to use that?

Hello. Thanks alot. just got the authy app for my linux computer and everything came back when i registered.

accounts in the authy app are backed up and requires a backup password.

Hey there, @Elvis :wave:

Glad everything came back! If you have further related questions please follow up here. :slight_smile: