Trouble adding my domain name to my account

Support
,
1

I am having trouble adding my domain name to my account, even though I purchased the domain from Netlify. Please help.

2

I’m guessing you’re going to have to provide more detail if you wish to get help. What domain? What trouble are you having?

3

Apologies. I was thinking the information pre-populated. I am having trouble getting me domain, emilyalcantar.com , linked to my account on Netlify. My account is under UN: emilyalcantar . When I try to add it, the system keeps telling me that it is owned by someone else. It’s not. It’s own by me.

What can I do?

Emily

EmilyAlcantar@gmail.com

4

Someone from Netlify will have to help you with this one. This is a known issue:

6

Hey @emilyalcantar,

We’ve escalated this to the Helpdesk for you. Please check your emails! :smile:

8

I have checked my email and have not found anything from Netlify. Is there a phone number I can use. Here is a recap of the issue:

Since I purchased the Domain name, I am having trouble accessing my account because the email address and phone number I used since I purchased the domain name have changed. I have a copy of my most recent electronic receipt to prove it is me who is the owner if that is helpful. Thank you. Emily Alcantar, EmilyAlcantar@gmail.com, 469-235-0013 (previous email address and phone number on file: ealcantar@voxglobal.com/469-235-2132)

9

Emily, we’ve been corresponding with you via the emailalcantar@gmail.com address - looks like emailed you on wednesday. For customers who are on our starter team, we unfortunately do not offer phone based support - that is reserved for Business customers:

We’ll continue corresponding with you in the helpdesk as soon as we are able. thanks!