Transfer site options not showing up

I have been trying to transfer the site using the self service approach but the option to transfer the site to my collaborator isn’t showing up. Instead, I only have the option to create a new team.

The name of my site: jolly-carson-331988

Hi, @wahlforss. We are happy to assist with the transfer.

We have sent you an email to the email address associated with your Netlify account, and we’ll communicate with you through that email to continue resolving this issue. (Please note that for security reasons, we will not contact you at email addresses not listed in your Netlify account.)

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