Trady.dk domain stuck on deleted account

Support
1

Hello Netlify Support,

I am trying to add my domain trady.dk to my new Netlify team, but I am receiving the error: “trady.dk or one of its subdomains is already managed by Netlify DNS on another team.”

I previously had this domain on an old account (associated with my GitHub), but I deleted that account without first removing the DNS Zone. Since the old account no longer exists, I cannot manually remove it.

Verification: I have added a TXT record at my domain registrar to prove ownership:

New Team Information:

  • Domain: trady.dk

  • Team ID: 69e9224ab4de5c61fb64ab05

Could you please purge the old DNS zone so I can link the domain to my new account?

Thank you!

3

Hey @Trady :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!