Team projects disabled after exceeding Functions limit - upgraded plan but cannot re-enable sites

Hi Netlify community,

My Netlify team/projects are currently disabled after exceeding the Functions limit.

I received this message:

“This team has exceeded the Functions limit for silly-mermaid-7072f7.
All projects will be paused to prevent overages.”

My Functions usage showed:

  • Requests: 173,409 / 125,000
  • Runtime: 4 hours / 100 hours

I upgraded my plan to Personal, but my projects are still unavailable.

When I try to enable the site, I get this error:

“Cannot enable this site. Please reach out to support for assistance.”

I have already created a support ticket (#1050527), but I haven’t received a resolution yet.

Could someone from Netlify help check why the team is still disabled after upgrading?

Thanks.