Hello Netlify Support Team,
I am writing to report an issue with my team’s account,
My account has been paused with the following message: “This team has exceeded the credit limit. All projects and deploys will be paused to prevent overages.”
However, when I check my “Usage & billing” dashboard, it shows that I have only used 0.1/300 credits. My current billing period is from October 5 to November 4.
It seems there is a discrepancy between the warning message and my actual usage. Could you please look into this and help me reactivate my account?
My Team ID is: 68bb00246ec3fb7db0159dab
Thank you for your time and assistance.
Best regards,
Khushi M
Hi @KhushiM !
We experienced an issue where account usage hadn’t reset when the billing cycle turned over. I’m so sorry about this! We’ve had our engineers take a look, and they were able to resolve this for you. I’ve confirmed you’re unblocked know!
Please let us know if you see any other issues, or if we can assist with anything else. Thanks!
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Great, thank you for the quick help! I can confirm everything is working now.
1 Like
I have the same issue
with auto credits enabled my site is still out of credit and down
Hey @drone40 
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!