Suspended after registration for suspicious actions

@imtiaz As @SamO mentions, you will need to provide your ID or sign up for a pro tier plan or higher.

If you aren’t receiving the prompt to provide your ID, you can submit a support ticket as per:

Hello @SamO, I’m experiencing the exact same problem, i just signed up why learning a course and immediately i did, the system restricted my account for no reason, i have submitted my ID document but i haven’t gotten a response yet, my email is trustedward@gmail,com i would be happy if the restriction is lifted as possible as it is stalling the progress of my Tutorials.

Kind Regards.

Hello @SamO

I tried signing up on netlify but my account got suspended at the point of sign up. I tried using stripe to verify my identity by submitting an ID but it still didn’t work.
I’m currently undergoing training at the Hertechtrail Academy and we were given an assignment on HTML form and table and submission is to be done using GITHUB to submit the codes and Netlify to host the page for my tutor to access and I can be graded.
Please kindly assist as I need to turn in my assignment.

Thank you.

Hi, can you please share your email so I can take a look? Please note you must submit and ID that coincides with the acceptable documentation as outlined by stripe here. OR you can signup for a pro trial and you bypass the ID verification process.

I can’t find an account associated with that email.


The email is:

hello @SamO i’m also experiencing the same problem, i just made the account and it was immediately flagged as suspicious activity, i recently heard about netlify from a friend of mine whos been using your services for a while, wanted to give it a shot but i was immediately suspended. please help me

Verification email was set please check your spam if you don’t see anything.

Please try to signup and submit your ID documents as this is a requirement to reduce the potential of fraud. If you do not want to provide your ID documents you will need to signup for a Pro account to bypass this.

i just tried to submit my documents with stripe and got this message “We were unable to verify your identity and reinstate your Netlify account.” can i get some help?

update, third attempt and still getting the same message, any help would be appreciated.

Good morning @SamO I tried using the link from the verification email you sent, I submitted my ID and it show verification submitted successfully and almost immediately I got a message that there was an error trying to verify my documents

what ID document did you submit and was it listed under these acceptable documents. ?

I have learned that Stripe’s verification system does not support documents issued in Iraq. This is likely why my previous attempts to verify my account were rejected.

I would like to know if there is anything else I can do to get verified. I am a CS major student and i need to use Netlify’s services for my programme.

Thank you for your time and consideration.

the email is thanks

Good day, I have the same issue with my account, I tried verifying with Stripes using my ID card and it was rejected.

what country did you submit your documents from?

Dear SamO,

I am writing to follow up on my previous message regarding gaining access to use Netlify. I have not yet received a response, and I am eager to get started with my projects before university starts.

I have already created a Github repository and tried to link it to my Netlify account. However, I am still not able to log into Netlify.

I would appreciate it if you could provide me with something else I could possibly do to verify my identity as Stripe unfortunately doesn’t support documents issued in Iraq. I am available to chat or continue this discussion here.

Thank you for your time and consideration.

My account was suspended shortly after registration for fraud suspicions. Kindly help. Thank you.

Hi, thanks for your patience. Unfortunately we can only accept documents that stripe accepts. You will need to find another platform to host your content.

You need to submit your ID documents in order to be unlocked.