New user here — created my account today, uploaded my first site, and started setting up my custom domain. Came back about an hour later and got hit with: “Authentication Error — Authenticating failed due to the following error: Your account has been suspended. Please contact support for assistance.”
No warning, no email, no explanation. I signed up and log in via Google, so there’s nothing sketchy going on with credentials. This is a legitimate small business site I’m trying to launch.
The bigger problem: there’s no visible way to actually reach a human about this. If “contact support” is the message, there should be an obvious path to support — right now it feels like I’m stuck.
Would appreciate someone from Netlify looking into this account and reaching out ASAP. Happy to provide account email/details wherever needed.