Support request: "Domain already in use" error for oscarruto.com

Support
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1

Hello Netlify Support Team,

I am trying to configure my custom domain, oscarruto.com, to point to my Netlify site, but I am receiving the following system error:
“oscarruto.com or one of its subdomains is already managed by Netlify on another team or account.”

I am the rightful owner of this domain. To expedite the manual verification process and prove ownership, I have already added a DNS TXT record to my registrar (GoDaddy) with the following parameters:

  • Type: TXT
  • Host: verified-for-netlify
  • Value: verified-owner-june-2026

Could a support engineer please check the backend database, release the stale configuration lock on this domain, and clear it for use on my current account?

Thank you for your assistance.

2

Hi Team, just following up on this issue as it has been a week since my initial message and the project remains blocked. Could I get an update on the current status or next steps? Thanks.