[Support Guide] SSL / TLS Certificate Provisioning

Hi Luke,

Thanks for this post. In my case for speedlab.ag, both requirements are met as the SSL is expired, but when I click provision certificate on netlify, the window closes and it goes back to “Use let’s encrypt certificate” no matter how many times I try.

The SSL was previously running fine through Netlify and expired 11 days ago. There were no DNS or domain changes. Could you help me in fixing this?

Thank you

Hi there!

This shows the problem:

% host speedlab.ag
speedlab.ag has address 75.2.60.5
speedlab.ag has IPv6 address 2a01:488:42:1000:b01c:24a1:ffc3:882a

We do not have an ipv6 load balancer, so that AAAA record: speedlab.ag has IPv6 address 2a01:488:42:1000:b01c:24a1:ffc3:882a is incorrect, points to another service, and will prevent us getting a certificate.

Once you remove it, the button should work :slight_smile: