[Support Guide] SSL / TLS Certificate Provisioning

Support Support Guides
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#52

Hi Luke,

Thanks for this post. In my case for speedlab.ag, both requirements are met as the SSL is expired, but when I click provision certificate on netlify, the window closes and it goes back to “Use let’s encrypt certificate” no matter how many times I try.

The SSL was previously running fine through Netlify and expired 11 days ago. There were no DNS or domain changes. Could you help me in fixing this?

Thank you

#53

Hi there!

This shows the problem:

% host speedlab.ag
speedlab.ag has address 75.2.60.5
speedlab.ag has IPv6 address 2a01:488:42:1000:b01c:24a1:ffc3:882a

We do not have an ipv6 load balancer, so that AAAA record: speedlab.ag has IPv6 address 2a01:488:42:1000:b01c:24a1:ffc3:882a is incorrect, points to another service, and will prevent us getting a certificate.

Once you remove it, the button should work :slight_smile:

#54