[Support Guide] Form problems, form debugging, 404 when submitting

nope - forms work at any URL, so that isn’t the cause. Two most likely reasons for missing submissions which are both summarized as “It is most likely that they were marked as spam”.

  • 1 way that can happen is if you have set up some explicit spam prevention as documented here: Forms setup | Netlify Docs , but you are not using it correctly. Honeypot field filled out, or recaptcha not correctly configured. If either of those happen, the entry will be marked as spam regardless of content.
  • could be Akismet marking things as spam. This is likely in case you’ve tested a whole lot from the same IP address, or put real garbage data in, such as email address = test123.

Regardless, we’re working to release (code is mostly written, so this isn’t just “hope” but “bits committed already”) a UI for you to examine and mark entries as non-spam. For now, you’ll need to let us know what site it’s for and we can examine the missing entries in the database and mark them as non-spam for you, which will expose them to you for download/review.

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