Subdomain issue: a site which belongs to team-external menber cannot be referred with subdomain


Our team has created some sites with an apex domain and its subdomains.

We intended other netlify users who are external to the team to use other subdomains, such as and have set C record with the user’s site,

$ nslookup

Non-authoritative answer:	canonical name =

However, the user fails to add the subdomain with the message Another site is already using this domain.

The same problem is also reproduced with another site, which is owned by another user.

When I try to set the domain with my own account which is internal to the team it has succeeded.
Is there any way to let the external user to use such subdomains?

We have decided not to use the Apex domain As a result, other users are able to use subdomains * now.

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