Hello Netlify Support Team,
I am experiencing what looks like a stuck billing flag/sync error on my account. My site ran out of credits on the Free plan, so I immediately went to upgrade to the $9 Personal plan.
The UI initially showed that the upgrade went through, but after refreshing, the dashboard completely reverted back to the free plan.
What I’ve already checked:
- I have checked my bank statement multiple times—there is no charge.
- I have checked my Netlify billing tab—no invoice has been generated.
- I have tried logging out and back in, clearing my browser cache, and using a new page.
- I have already opened a private support ticket, but since it is a holiday weekend, I am posting here to see if an admin can look into it.
Could someone please check my system/billing flags and manually reset the deployment gate or fix the stuck state so I can successfully process the upgrade?And be sure I can cancel if I decide to do that as well kindly please? And Check if it never even went through at all on Y’all’s end too? ASAP! Thank you very much!
Netlify Team Name: Lady Elvis Beyst
Site Name: TheKingAI Multimedia Studio
Thank you!
Looking forward to hearing back from you. Would appreciate this being resolved ASAP! 