I need help to resolve the SSL/TSL certificate issues of my website. I have a limited knowledge on the technical terms, but in my limited knowledge, what I want is that my website do not signal as “Connection not secure” anymore (i.e. I need it to be accessed through https instead of only http).
I have followed the troubleshooting guide, and through the DNSchecker I could see that my custom domain is set to ‘not authorized’ everywhere.
What should I do after having this information?
I apologize in advance for any misused term. Please let me know if you need me to clarify anything.
The specific information is below.
Netlify site name: flaviaerius.netlify.app
Custom domain: flaviaerius.com
Error message:
" We could not provision a Let’s Encrypt certificate for your custom domain.
I have already tried all steps of the troubleshooting guide, and could see through DNSchecker.org that my custom domain has a server not resolved anywhere in the world (all red xs).
Thanks for reaching out and welcome to Netlify’s Support Forums!
Sorry to hear about the issue. Checking on the site now, I do see that the SSL Certificate has been provisioned. Visiting the domain is properly resolving. However, I noticed that the NETLIFY Records have been removed from the DNS Zone and two records were added, an ALIAS Record and a CNAME Record.
You can re-add the NETLIFY Records by removing the domain from here:
And then adding them back.
You should then be able to remove the added ALIAS Record and a CNAME Record as they should not be needed.
We have a Support Guide here on setting up Netlify DNS: