SSL stuck: “quickfixbots.com doesn’t appear to be served by Netlify”

Support
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1

Hello Netlify team,

My custom domain quickfixbots.com was working fine with HTTPS earlier, but SSL has now stopped working and I cannot renew the Let’s Encrypt certificate.

In my dashboard, under HTTPS, I see this error:
“quickfixbots.com doesn’t appear to be served by Netlify. We can’t renew your Let’s Encrypt certificate automatically until the issue is resolved.”

Can you please reset/provision a fresh SSL certificate for quickfixbots.com and www.quickfixbots.com on your backend?

Thank you!

2

Hi @atvmurali,

Thanks for reaching out and welcome to Netlify’s Support Forums!

I see there is a Netlify DNS Zone for the domain here:

However, the domain hasn’t been assigned to any Projects/Sites on your account.

If you want to assign it to the Project named quickfixbots, you would go here:

Click on Add a domain, and select Add a domain you already own.

Follow the prompts to add the domain.

Additionally, you’ll need to configure the Name servers at your registrar so that they are using the Netlify name servers mentioned here.

Currently, I’m showing domaincontrol.com name servers being used:

dig quickfixbots.com NS +trace | tail -n 6
;; Received 542 bytes from 192.55.83.30#53(m.gtld-servers.net) in 84 ms

quickfixbots.com.	3600	IN	NS	ns31.domaincontrol.com.
quickfixbots.com.	3600	IN	NS	ns32.domaincontrol.com.
;; Received 97 bytes from 2603:5:2291::10#53(ns32.domaincontrol.com) in 60 ms

Let us know if you have any questions.