External DNS (Hover) is correctly configured with apex A records
75.2.60.5 and 99.83.190.102 plus www CNAME to apex-loadbalancer.netlify.com.
DNS verification in the UI passes. However, SSL provisioning fails with
“bad dns for custom domain” via the API.
The site has managed_dns: True and dns_zone_id: null in the API response,
which seems to be the cause — the site was never set up with Netlify DNS.
Could you clear the managed_dns flag on this site so SSL provisioning can
proceed? I’ve already tried removing and re-adding the custom domain.
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!
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