Hi Netlify Support Team,
I’m trying to provision a Let’s Encrypt SSL/TLS certificate for my custom domain, but I keep getting the error: “certificate parameter is required when updating an existing certificate.”
It seems there is a stale certificate record or stuck state on the backend blocking the process. Could you please manually reset/clear the TLS/SSL provisioning state for my site so I can generate a fresh certificate?
- Site Name: wotascape.netlify.app
- Custom Domain: wotascape.my.id
Thank you!
Hey @RizalHaryaputra 
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!