SSL provisioning error: "certificate parameter is required" for arcade-survivor.waterschie.com

Support
1

Netlify site name: arcade-survivor.netlify.app Custom domain: arcade-survivor.waterschie.com Error message: certificate parameter is required when updating an existing certificate

Hi Netlify Support,

I am trying to provision an SSL certificate for my custom domain. I have already verified that my DNS is fully propagated. Inside my Netlify dashboard, the UI explicitly says “DNS verification was successful” with a green checkmark.

However, when I click the “Provision certificate” button, a red pop-up appears with the error mentioned above.

I read on the forums that this specific error usually means the TLS/SSL provisioning state is stuck on your backend. Could you please reset or clear the SSL state for my site so I can successfully click the provision button?

Thank you!

  • zachytimmy

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Hey @zachytimmy :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!