SSL handshake timeout on apex after unpause — cert valid but apex LB not serving it

Support
1

Hi team,

My site agent-influenceurs was paused for bandwidth overage.
I upgraded to a paid plan and redeployed successfully.

Current status:

Apex resolves to 75.2.60.5 (correct Netlify apex LB). TCP connects fine,
but TLS handshake never completes on this IP.

HTTPS section shows certificate as valid:

I’ve already tried:

  • Clicking “Renew certificate” (3:05 PM today)
  • Removing and re-adding the apex domain in Domain Management
  • Clicking Renew again after re-adding — no timestamp change on the cert

This looks like the post-unpause cert edge-binding issue I’ve seen discussed
in other threads. The certificate exists but is not bound to the apex LB.

Could you please force a full re-provisioning on your end?

Thanks so much,
Mira

3

Hey @Agent :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!