SSL Error and DNS Zone Conflict on dedic4u.shop

Support
1

Netlify Site Name: dedic4u.netlify.app

Custom Domain: dedic4u.shop and www.dedic4u.shop

Error Message:

  • When accessing https://dedic4u.shop, users encounter the error ERR_SSL_PROTOCOL_ERROR.
  • The domain dedic4u.shop is stuck in “Awaiting Netlify DNS” on the Netlify dashboard, despite DNS records appearing to be correctly configured.

Details:
I’m encountering persistent SSL and domain issues. Here’s the full breakdown:

  • The apex domain (dedic4u.shop) does not serve properly with HTTPS. However, the www.dedic4u.shop subdomain works as expected with SSL.
  • DNS records have been set up as instructed by Netlify:
    • A records for the apex domain pointing to 75.2.60.5 and 99.83.190.102.
    • CNAME record for www pointing to dedic4u.netlify.app.
  • DNS propagation has been confirmed through DNS Checker, and all records resolve correctly.
  • I’ve already waited over a week for propagation and SSL provisioning, but the apex domain still shows the SSL error.

Steps Taken:

  1. Verified DNS records with DIG and DNS Checker.
  2. Ensured Netlify’s nameservers (ns1.p02.nsone.net, etc.) are set for the domain.
  3. Checked the domain configuration for conflicts (e.g., duplicate or unnecessary records).
  4. Attempted to renew the SSL certificate through the Netlify dashboard.
  5. Cleared browser and DNS caches.

Request:
Please help me resolve this issue with the apex domain not serving securely (HTTPS) and stuck in “Awaiting Netlify DNS.” Let me know if additional information is needed.

Thank you!

2

You’ve deleted the default records that Netlify adds for you. Simply delete all the current records, remove the domain from the site and re-add it to the site.