SSL certificate won't provision — ERR_SSL_PROTOCOL_ERROR — luisacencha.com

Support
1

Site name: spiffy-sawine-9e54a9 Custom domain: luisacencha.com DNS provider: Namecheap (external DNS)

DNS records:

  • A record: luisacencha.com → 75.2.60.5, 99.83.190.102

  • CNAME: www → spiffy-sawine-9e54a9.netlify.app

DNS is fully propagated (verified via dig). The site loads correctly over HTTP but HTTPS fails with ERR_SSL_PROTOCOL_ERROR.

In the Netlify dashboard under HTTPS, the message says: “DNS verification failed — luisacencha.com doesn’t appear to be served by Netlify.”

I already tried removing and re-adding the custom domain. The issue persists.

Could you please clear the stale SSL state and re-trigger Let’s Encrypt certificate provisioning? Thank you.

3

Hey @Luisa_Cencha :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!