SSL certificate stuck on “Waiting on DNS propagation” after DNS verification

Support
1

Hello Netlify Support Community,

I’m having trouble with SSL certificate provisioning for my custom domain.

Domain:

montessori-buelach.ch

[www.montessori-buelach.ch](http://www.montessori-buelach.ch)

In Netlify Domain management, both domains show green check marks and appear to be verified. The site also works correctly on the Netlify subdomain:

zingy-khapse-d5c9a8.netlify.app

The SSL/TLS certificate section still shows:

“Waiting on DNS propagation”

I have checked the DNS setup:

* The domain is using Netlify DNS

* Both custom domains show green check marks in Netlify

* There are no AAAA records

* There are no CAA records

* DNSSEC was disabled at the registrar

* The domain was previously with Swisszonic, and the nameservers have now been changed

When I open https://www.montessori-buelach.ch in the browser, I get a certificate error:

NET::ERR_CERT_COMMON_NAME_INVALID

Could someone please check whether certificate provisioning is only waiting for propagation, or whether there is still a DNSSEC/DS record or other DNS issue blocking Let’s Encrypt? I need to get this site up and running its urgent

Thank you very much.

3

Hey @Pritam :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!