Hello,
I’m having an SSL certificate provisioning issue with my custom domain.
Site information:
-
Netlify site:
dongne-flow.netlify.app -
Custom domain:
dongneflow.com -
Domain alias:
www.dongneflow.com -
Registrar: Gabia
-
DNS provider: Netlify DNS
The domain is using the following Netlify nameservers at Gabia:
-
dns1.p01.nsone.net -
dns2.p01.nsone.net -
dns3.p01.nsone.net -
dns4.p01.nsone.net
The Netlify dashboard shows both the custom domain and its www alias with Netlify DNS enabled. The HTTPS section also reports “DNS verification was successful.”
However, the Let’s Encrypt certificate has still not been provisioned after more than 24 hours. Opening the custom domain over HTTPS results in ERR_CERT_COMMON_NAME_INVALID.
The domain appears to be serving Netlify’s default *.netlify.app certificate instead of a certificate valid for my custom domain.
I have already confirmed the following:
-
The registrar uses all four Netlify nameservers.
-
Netlify reports that DNS verification was successful.
-
DNSSEC is not enabled at the registrar.
-
The Netlify deployment is publicly accessible.
-
I retried DNS verification, but the certificate was not issued.
Could someone from the Netlify team please check the SSL state and manually trigger or reset the Let’s Encrypt certificate provisioning for this domain and its www alias?
Thank you.
